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Patient Communications
Integral to any relationship is good communication; your relationship with your patients is no different. Before picking your software and platform for communication first decide your priorities for communicating with patients:
- Will you allow texting with patients? If so, during what hours? And for what concerns?
- Will you allow direct emailing with patients? If so, for what concerns?
- Will you utilize a patient portal for messaging with patients?
Additionally, there is one big law that governs communications with patients: The Health Insurance Portability and Accountability Act (or: HIPAA).
- The Department of Health and Human Services has information about patients exercising individual choice regarding communication linked here.
- DPC Frontier discusses the nuance of HIPAA in the context of running your DPC practice.
Understandably, HIPAA is a complex subject that likely warrants consultation with your attorney.
Once you get past the legal hurdles and decide your communication preferences, there are many software vendors that help you communicate with patients.
- Spruce
- AtlasMD
- Google Suite (email, forms)
- + various other secure messaging apps -- just do an online search to see what’s out there!
Once you decide how you are going to communicate, you need to educate your patients.
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Patient Communications
Integral to any relationship is good communication; your relationship with your patients is no different. Before picking your software and platform for communication first decide your priorities for communicating with patients:
- Will you allow texting with patients? If so, during what hours? And for what concerns?
- Will you allow direct emailing with patients? If so, for what concerns?
- Will you utilize a patient portal for messaging with patients?
Additionally, there is one big law that governs communications with patients: The Health Insurance Portability and Accountability Act (or: HIPAA).
- The Department of Health and Human Services has information about patients exercising individual choice regarding communication linked here.
- DPC Frontier discusses the nuance of HIPAA in the context of running your DPC practice.
Understandably, HIPAA is a complex subject that likely warrants consultation with your attorney.
Once you get past the legal hurdles and decide your communication preferences, there are many software vendors that help you communicate with patients.
- Spruce
- AtlasMD
- Google Suite (email, forms)
- + various other secure messaging apps -- just do an online search to see what’s out there!
Once you decide how you are going to communicate, you need to educate your patients.