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Establishing Communication Policies
As mentioned in our Boundaries article, having clear guidelines on how your patients should communicate with you is essential. If you are the type of person who loves texting, you may want to encourage your patients to text you with questions. If you hate texting, you might encourage email instead. If you anticipate having staff right from the start, you may want to encourage calls to the office during business hours but texting to your cell after hours. Be realistic about what would work well for you, and make sure you communicate this with your patients at their intake appointment.
Many physicians will give out or incorporate their policy into their patient agreements, provide a 1 page handout of their policy to new patients, or provide a card with their policy. Below you will find a sample copy of a card used by one of our physicians as well as a sample 1 page policy.
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Establishing Communication Policies
As mentioned in our Boundaries article, having clear guidelines on how your patients should communicate with you is essential. If you are the type of person who loves texting, you may want to encourage your patients to text you with questions. If you hate texting, you might encourage email instead. If you anticipate having staff right from the start, you may want to encourage calls to the office during business hours but texting to your cell after hours. Be realistic about what would work well for you, and make sure you communicate this with your patients at their intake appointment.
Many physicians will give out or incorporate their policy into their patient agreements, provide a 1 page handout of their policy to new patients, or provide a card with their policy. Below you will find a sample copy of a card used by one of our physicians as well as a sample 1 page policy.